Telecalling From Home

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Before Covid, working from home (WFH) was a luxury that a few sectors and jobs enjoyed. Software developers could do it. But it was not for everyone.

But things are changing now. It is clear that even when the lockdown is lifted, it will take some time for employees to get back to working from the office. As a business leader, you must find a way to get your employees to work from home. That may be the only way to keep the business afloat while keeping your employees safe.

At RoloCRM, we have been thinking about this a lot. Specifically about how we could help our customers who have telecalling teams. We have created a solution in RoloCRM to help you to run a telecalling team that is fully working from home.

There are three legs to this solution.

    1. Assigning leads to your callers
    2. How your callers can call your prospects from the comfort of their home
    3. Attendance and activity reports

With RoloCRM, it is easy to upload and distribute leads in a single operation.

These leads will then appear on a call queue for each of your callers. When your callers initiate the first call, they will activate an auto-dialer that will automatically dial successive contacts. If you want to learn a little more about the auto-dialer, check out our earlier blog or our product page

The third leg of the solution is the reports. We have introduced two separate reports. The attendance tracker and the activity tracker.

ATTENDANCE TRACKER

ACTIVITY TRACKER

These reports give you a precise view of your team’s day-to-day progress and activities.

When you bring the three legs together, you get a powerful solution that can help you can run a fully functioning telecalling operation, while your employees are working from home.

If you want to hear more about this, write to me at srinath@getrolo.org or call me at +918056247833.


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