What do you do with leads who don’t answer your call the first time?
Given that more than 50% of calls go unanswered, this is one of the most important questions to answer If you have a telecalling team.
But the fact of the matter is that sometimes people are busy and won’t answer your call. Maybe if you try their number after a while or after a few days, you will be able to get through.
Ideally, you want to be able to do two things with prospects who don’t answer a call.
1. Retry the number a few times on the first day, preferably with a time gap between the attempts.
2. Retry the number a few days later
This way, you will get through to more leads and probably acquire more customers. In other words, you will maximize value from every lead you generate.
This is what RoloCRM helps you do.
RoloCRM’s intelligent call queue helps you retry an unreachable lead for a few times before it is marked as RNR (Ringing Not Reachable). This entire process is explained here.
With RoloCRM, you can also retry these leads after a few days. This video shows you how you do it.
The most interesting part of the video is When you click on ‘Delete Contacts History’, RoloCRM erases all prior calls, notes and other history from the contact. When you do this, the new assignee will see this as a fresh lead. This would ensure that they will give this contact a full second attempt without being influenced by the fact that this contact has already been attempted before.
We would love to see you try this. Let us know what you think.